FAQ’s

All of our frequently asked questions on one helpful page!
Can’t find what you are looking for? Pop us an email and we will be very pleased to help you!

What locations do you work in?

Yoghurt Creative is based just outside of Colchester, Essex; and we provide services mainly to businesses in Essex, surrounding counties and London.

Are we able to shoot at your studio?

We have our very own office and studio space where we are happy to shoot client videos and photos independently . Our studio is suitable for smaller productions like product videos and interview-style videos as well as team headshot photography and product photography.

For bigger productions we may need to book a different studio space if you don’t have a suitable premises. We have lots of local, affordable studios we can provide information on.

How does payment work for content?

We request a non-refundable 25% deposit to book in your video shoot with us. This is so we can secure a date in the calender for you and start all pre-production work.

Final payment is due on receipt of final edits. However for larger video projects we request payment after the first edit of all videos.

Content is made downloadable for the client on receipt of payment.

How long are the videos you create?

We specialise in short-form content as this is proven to be the most engaging and effective means for video content on social media. However we do create a video of any length, as some videos certainly will need to be longer; it all depends on the brief and goal for the video. We will always make suggestions to our clients on suitable lengths for their content from a marketing perspective.

What is the turnaround time for content?

We aim to get your first project edit to you within 10 working days.

How am I sent the video files?

We will send you a private link to view your video or photo content via Vimeo for videos or PixieSet for photos. Once you have signed off the content with us we will make the private link downloadable so you can save the content. We can give full support on how to download the content we send to you.

What happens if I want to make changes to my video?

You can make up to three rounds of changes to your video content in the editing stage. We will submit a first edit to you based on everything discussed at the pre-production stage, and from there you can make three rounds of amendments to really refine your video!

Do you do retainer services?

We do offer monthly retainer services where you can receive fresh videos or photos from us every month.

How do you plan content with clients?

We hold content planning meetings wherever you find most convenient; from your premises, our office, to a local coffee shop or via virtual meetings.

We have a relaxed conversation about your goals for the video and some initial ideas for the content and then provide insight into effective video marketing suggestions.

We will then use everything raised within the meeting to produce a plan for the content, inspiration, storyboards or moodboards and concepts backed by research into your business field and marketing goals.

We will then present our plans ahead of the shoot to ensure the client is happy.

How does payment work for retainer services?

Payment for our retainer services are due on a monthly basis. We will ask for a booking deposit of 50% of one months content, and this will then be deducted from your final months invoice.

Who has the rights to my content?

Yoghurt Creative retains the copyright for the content we produce, however our clients are also given exclusive licensing rights to use the content for their own business use.

This means no third party will be given the files; and we will wait until the client has pushed their content live, before we use it for our marketing. We will also respect any requests for content to not be shared for our own marketing where neccessary.

For more clarity and peace of mind on ownership of copyright and licensing rights as described above, please check out this helpful article:

https://www.gov.uk/guidance/ownership-of-copyright-works

I’m not too sure what to say in my video, are you able to help?

We know it can be a little alien to talk in front of a camera, so our team will offer full support. We can help you plan and execute your video script or speech ideas; to clearly get your message and branding across to the audience. We will also help you freestyle speech, with nudges in the right direction, times to pause and recuperate and plenty of patience to allow you retry as many times as needed. We have some methods we can share to make this as easy as possible, and we are both friendly, chatty and relaxed so we will make you feel right at home.

What video do you suggest is most beneficial for business?

There are real benefits to all video content and it’s beneficial to dabble with a few!

Every business is unique and every business has different goals they are trying to achieve, and so a consulation with us will help to highlight tailored ideas for beneficial content your business could be creating.

Check out our blog and Instagram for tips on why you should create particular videos.

Where do you store the content files?

We keep your files safe by storing them online for three years, so that should you lose your footage or decide to renew an edit in the future; we can assist you. We use Vimeo to store video content, and PixieSet to store photography; as well as on our own hard drives.

Have any more questions?

We’re friendly here, drop us an email. We would love to chat!

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We are a Social-First Content Marketing Agency serving content-inclusive socal media management, high quality iPhone content creation and professional videography and photography for your social media.

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07928967398

Colchester, Essex